Frequently Asked Questions
– **What is Astro Flex?**
– “Astro Flex is a dark-style, space-inspired bodybuilding activewear brand designed to empower those who aim to push their limits. Our gear combines unique, edgy designs with performance-focused comfort.”
– **How do I know which size to order?**
– “Our sizing guide provides measurements for all items to help you find the best fit. If you’re between sizes or unsure, feel free to contact us for personalized recommendations.”
support@astro-flex.org
### 2. **Orders and Shipping**
– **Where do you ship, and what are the shipping costs?**
– “We ship in the US.
Shipping cost is $7
– **How long will my order take to arrive?**
– “Orders within the U.S. typically arrive within 5-15 business days. You’ll receive a tracking number once your order ships to stay updated on its arrival.”
– **Can I change my order after placing it?**
– “Once an order is placed, it’s immediately processed to ensure quick delivery. If you need to make a change, please contact us ASAP, and we’ll do our best to assist.”
– **How can I track my order?**
– “You’ll receive an email with a tracking link once your order ships. You can use this link to monitor your order’s journey to your door.”
### 3. **Returns and Exchanges**
– **What is your return policy?**
– “We accept returns within 30 days of delivery for unworn, unwashed items in their original condition. Simply reach out to our support team, and we’ll guide you through the return process.”
– **How do I start a return or exchange?**
– “To initiate a return or exchange, please email our support team at [support@astro-flex.org]
with your order number and reason for the return. We’ll provide instructions for sending your item back.”
– **How long does it take to process returns?**
– “Once we receive your return, please allow 5-7 business days for processing. You’ll receive a confirmation email as soon as your return is complete, and any refund will be credited to your original payment method.”
### 4. **Products and Materials**
– **What makes Astro Flex clothing unique?**
– “Our pieces are designed with a space-inspired, dark aesthetic from another world that stands out in any gym. Made from durable, breathable materials, Astro Flex activewear is crafted to support intense training while making a statement.”
– **How should I care for my Astro Flex gear?**
– “For the best longevity, we recommend machine washing in cold water inside out, and air drying or tumble dry. Avoid bleach and high-heat drying to keep your gear looking its best.”
– **Are your materials sustainable or eco-friendly?**
– “We’re committed to sustainable practices and are constantly improving our materials. Currently, our focus is on using long-lasting, responsibly sourced materials, with more eco-friendly options in development.”
### 5. **Discounts and Promotions**
– **Do you offer discounts for first-time customers?**
– “Yes! Sign up for our newsletter to receive a special discount code for your first purchase and stay informed about upcoming promotions.”
– **Can I use multiple discount codes on one order?**
– “Our system allows only one discount code per order. We recommend using the code that gives you the best deal.”
### 6. **Account and Privacy**
– **Do I need an account to place an order?**
– “No, you can place an order as a guest. However, creating an account lets you track your order history, save items to your wishlist, and check out faster next time.”
– **Is my personal information secure?**
– “Absolutely. We use industry-standard security measures to protect your information. For more details, refer to our Privacy Policy page.”
### 7. **Contact and Support**
– **How do I contact Astro Flex support?**
– “You can reach us via email at [support@astro-flex.org]Our team typically responds within 24-48 hours on business days.”
– **Can I collaborate or partner with Astro Flex?**
– “We’re always interested in creative partnerships and collaborations that align with our brand. Reach out to [astroflexfit@gmail.com] with your proposal, and our team will get back to you.”
### 8. **Astro Flex Community**
– **Can I tag Astro Flex on social media?**
– “Yes! Tag us @astro_flex_ on Instagram and use #AstroFlex or #astroflex to share your style. We love featuring our community members.”